There are three service categories under the new home care program: Clinical support (e.g., nursing, physiotherapy) - Fully funded by the government Independence support (e.g., personal care, assistive technology) – Moderate contributions required Everyday living support (e.g., cleaning, gardening) – Higher client contributions apply

A Grandfathered client is someone who as of September 2024, was: Receiving a Home Care Package (HCP), On the National Priority System (NPS) waiting list, or Assessed as eligible for a Home Care Package These clients are protected by a 'no worse off' principle under the Support at Home reform. What this means: You'll pay the same or less than under your Home Care Package. If you're a full pensioner, you will not pay any out-of-pocket fees under Support at Home. If you currently contribute fees, the rate may change, however you will not have to pay more than you do now.

A Hybrid client is someone who was approved for a Home Care Package between 13 September 2024 and 30 June (inclusive). What this means: You will move to the standard Support at Home arrangements as of 1 November 2025. Your care and contribution arrangements will follow the new Support At Home pricing and fees framework. You may have out-of-pocket contributions depending on your assessed income level.

The term 'Transitioned client' refers to all existing Home Care Package recipients who moved from the Home Care Package program to the Support at Home program on 1 November 2025. This includes both Grandfathered and Hybrid clients. What this means: Your care level and services continue Your fees and contributions align with your specific category (Grandfathered or Hybrid)

There may be out-of-pocket charges under the Support at Home model depending on your client category. Full pension Grandfathered clients will not pay out-of-pocket fees, while Hybrid or new Support at Home clients may.

This covers the work done by our qualified, trained coordinators such as rostering, communication, reporting, sourcing services (e.g., allied health, accessing quotes), liasing with Trilogy Care, managing approvals and problem-solving to ensure quality service delivery.

This is a fee charged by Trilogy Care to maintain the secure digital system used for billing, reporting and compliance with Government standards.

Absolutely! You have full choice and control over who provides your services. Care 4 The 1 helps coordinate your preferred supports and ensures everything runs smoothly.

While this new system simplifies funding, it may affect how your budget is distributed. We work closely with you to plan efficiently, so you get the most out of your funding.

For service and coordination queries, contact Care 4 The 1. For funding and billing questions, contact Trilogy Care.